Frequently Asked Questions

Frequently Asked Questions

Who pays for Helping Hands In-Home Care services?

The cost of service varies on a case-by-case basis.  We coordinate billing with many payors, including Medicaid, Insurance companies, Managed Care companies, long-term care insurance and Worker’s Compensation.  We also accept private payment for services. Find our more about Insurance coverage and payment for our services by clicking here.

How do you qualify your staff members who would be coming into my home?

All therapists and supervisors who visit your home go through a rigorous and in-depth interview and screening process, as well as extensive background checks and license verification. Caregivers are regularly supervised and evaluated to ensure that you or your loved one is receiving the quality care and attention they deserve.

What does being homebound mean? 

A patient’s inability to leave the home without the assistance of another person.  Also, leaving the home may be so difficult for the individual that it compromises their health or condition.

How do I get started?

Click here to submit an online request to Helping Hands In-Home Care or contact us at 219.879.7472.  We will come to your home to complete an assessment, and our team will discuss a plan of care with your family and/or case manager.

What is “unskilled” or “non-medical” home care?

“Unskilled” or “Non-medical” care typically refers to companion and personal care activities such as bathing, grooming, dressing, as well as assistance with meal preparation, light housekeeping, and running errands. It could also include medication reminders, assistance with ambulation, and transportation to medical appointments. These types of services are typically provided by Home Health Aides (HHAs) or Home Care Aides, and can be arranged for anywhere from a few hours to 24-hours a day. “Unskilled” or “Non-medical” care is often sought by the elderly, individuals with disabilities, and those transitioning from a hospital or medical facility to home.

Are you available 24/7?

Yes. We can provide services up to 24 hours a day and there is always a local on-call Supervisor who can answer your questions and address any concerns after hours. The on-call Supervisor also provides around-the-clock support for your healthcare team while they are providing care in the home.